Support

How can we help?

Facet is made by one person, and every message is read by her. Write in plain words; a screenshot helps.

Common questions

Where is my data?

On your iPhone. Facet has no account and no server holding your life. The privacy policy lists the few times anything leaves your phone.

How do I back up or move to a new phone?

Settings → Export a copy (off-phone) makes an encrypted backup file with a passphrase you choose. Save it somewhere safe (Files, iCloud Drive). On the new phone, install Facet and use Settings → Import a backup with the same passphrase. We can't recover a lost passphrase, because we never see it.

Do I need a Claude key?

No. Without one, Facet reads your check-ins on the device. Adding your own Claude key in Settings lets it understand longer messages, screenshots and imports. Use of your key is billed by Anthropic to you.

Facet heard something wrong. How do I fix it?

Before anything is saved, Facet shows what it heard as rows you can untick or edit. After saving, tap any moment to edit or delete it.

How do I get the latest version?

Facet updates itself in the background. If it says an update is ready, close and reopen the app.

How do I delete everything?

Settings → Start over erases Facet's data on your phone. Deleting the app removes it too, apart from any device backups you made.